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Brenda's learning blog

how learners are learning and how the learning affects their work

Technology and Small Groups

I've been busy organizing the learning circles that Tamarack recently launched, which has me thinking about how online learning interacts with small group learning.

The learning circles are groups of about 15 people who will gather for four sessions to learn about a specified topic.  All will have leaders, but they have different formats.  Some will be peers gathering to learn from each other.  They believe they have something to teach each other, but they don't know yet what that will be.  

In other cases, people will probably register because the person leading the circle is acknowledged to have a lot of knowledge on the subject .  Even though the design of the circles expects that participants will have lots to add, you might say that some are counting on the "experts" to provide the knowledge.  These circles will need good facilitation to ensure that they are truly interactive.  It's likely human nature to "loaf"  and just absorb information if you have the chance, rather than go the work of interacting.  I've blogged here about how I personally tend to be a "lurker" first, before I am a participant.  You still learn, but you miss out on participation and sharing your own experience with others.

When you add technology to the mix, you add even more potential imbalances.  On the telephone, you don't have some of the cues that group members or their leaders usually use to monitor participation, and ensure that the group is healthy and productive.  Using online technologies makes that even worse.  And many of our learners are just getting familiar with the online tools themselves.

But I'm still convinced that the best learning happens in small groups, even remote or virtual small groups. In this case ,most of the learners spent a week together at the Communities Collaborating Institute.  I'm counting on that making the difference.

I recently attended a presentation organized by The Partnership Platform, a useful group for nonprofits who are engaging with technology,  One of the presenters, Jim Gilbert, summarized the stages that people go through when they engage with technology:

Plaything

Substitution

Enhancement

Transformation

Transparency

I'll be watching to see how this is reflected within the learning circles -- and hoping for transformation and transparency!

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3 Comments

Jason Shim

It's interesting how user interface can lend itself to bring the lurkers out.  A recent post at SocialSignal.Com comments on how ChangeEverything.Ca has used a little "nudge" button to allow people to give a figurative "thumbs up" to an article and to let the author know that their article is being well-received, but that there are some people who may not yet have gained the confidence to contribute to the discussion. I think things like these are especially useful for people just starting out as they get their feet wet.

Cathie Buckley

Hi from down under,

Im an avid fan of anything Tamarack, came across your blog and felt compelled to post. I am a consultant looking always looking for new methods and tools to promote meaningful community engagement. I regularly use real time audience response systems (aka polling handsets) in the context of face to face focus groups to get the best of both worlds. This technology is low tech as as such I dont find gets in the way of human interaction. Have you or anyone else in this space had any experience with these systems. Any comments or thoughts?

Brenda Doner

Cathie, I've used 'voting' options successfully in webinars (people are much more apt to click one button anonymously than actually state an opinion that can be attributed to them) but I've never tried polling handsets in a face to face environment -- but what a good idea. 

 I've seen it done in large 'town hall' meetings and I believe it is a great technique to promote risk-free participation and to reflect back to a group a snapshot of what they are thinking.  I think that might help a large group move towards a consensus.

And thanks for taking the time to comment from "down under".  As you may know, Tamarack has several antipodean connections.

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